1. Digital Nature of Products
All VeroniGanea items — including lighting blueprints, LUTs, Photoshop actions, templates, and workflow documents — are intangible digital files.
After a purchase is completed, files are automatically made available for immediate download.
Because digital products cannot be “returned” in the traditional sense, we cannot offer refunds once the download process has started.
2. Refund Eligibility
Refunds may only be issued under the following exceptional circumstances:
- The file you received is corrupted, incomplete, or inaccessible, and our support team cannot resolve the issue.
- You were charged more than once for the same order due to a technical payment error.
- You accidentally purchased the same digital product multiple times using the same account.
In such cases, our team will review your claim and, if approved, process a full or partial refund to your original payment method.
3. Non-Refundable Cases
We are unable to issue refunds if:
- You changed your mind after downloading the product.
- You expected different features not stated in the product description.
- The product was purchased on sale or as part of a discounted bundle.
- You lack compatible software or hardware required to use the files (e.g., Photoshop, Lightroom, Capture One).
All product listings clearly indicate format, compatibility, and requirements before purchase.
4. File Access and Re-Download
If your download link expires, you may contact our support team to reactivate file access at no cost.
We guarantee file availability for a minimum of one year from the purchase date.
5. Exchanges
Because all products are delivered digitally, no physical exchanges are applicable.
However, if a file was uploaded incorrectly (e.g., wrong version or missing component), we will immediately provide a corrected copy.
6. Support and Resolution
If you experience any technical issues with a download or installation, please reach out:
📧 support team.
Include your order number, email address, and a brief description of the issue.
Our technical support team responds within 1–2 business days.
7. Chargebacks and Fraudulent Claims
Chargebacks initiated after successful delivery are considered fraudulent.
We reserve the right to block access to future purchases and report payment abuse to our processor’s fraud-prevention network.
8. Policy Updates
VeroniGanea reserves the right to modify this policy at any time to reflect updates in digital commerce standards or payment provider regulations.
All revisions will be published on this page, and the effective date will be updated accordingly.
9. Final Statement
We aim to build trust through transparency and fairness.
Our refund process is designed to protect both the customer and the integrity of our digital ecosystem.
If something doesn’t meet your expectations, contact us — we’ll always strive to make it right within the boundaries of digital product protection.